Frequently Asked Questions
Everything You Need to Know Before You Book — Answers to Your Most Common Questions About Our Reliable Airport Taxi Service.
1. How do I book a taxi with Acton Airport Taxi?
You can book a ride securely online through our website's booking form, or call us directly at +1 978-268-0700.
2. What airports do you provide service to and from?
We primarily provide transportation to and from Boston Logan International Airport (BOS) and serve anywhere in Massachusetts and surrounding regions.
3. Can I schedule a pickup in advance?
Yes! In fact, online reservations require at least a 4-hour advance notice. If you need urgent booking within 4 hours, please call us directly.
4. What payment methods do you accept?
We accept all major Credit Cards. A valid payment method is required to complete your online reservation.
5. Will I receive a confirmation after booking?
Yes, once your booking is successfully submitted and processed, you will receive a confirmation email with all your reservation details.
6. Do you offer 24/7 service?
Yes, we provide 24/7 airport transportation services, except during severe weather or a declared State of Emergency.
7. What happens if my flight is delayed?
We actively monitor flight arrivals. For airport pickups, our driver will wait up to 1 hour from the actual flight landing time. If you need more time, please contact your driver.
8. Is there a cancellation fee?
Cancellations made at least 4 hours before the scheduled pickup are fully refunded. Cancellations made with less than 4 hours notice will not be refunded (full fare applies).
9. Do you offer child seats?
Yes, we offer infant, front-facing, and booster seats for safe family travel. You can select your required child seats while making your online booking.
10. Can I request a specific vehicle type?
Absolutely. Our fleet includes comfortable Sedans, spacious SUVs, and Minivans. You can choose the vehicle that best fits your passenger count and luggage needs.
11. Are your drivers licensed and insured?
Yes, all our professional chauffeurs are fully licensed, commercially insured, and trained to provide a safe, smooth, and timely ride.
12. How do I contact customer support?
You can reach us via phone at +1 978-268-0700, via email at info@actonairporttaxi.com, or through our website contact form. Our support team is available 24/7 to assist you.
